Last Updated: February 2026
1. Introduction
Welcome to MonTree (“we”, “our”, “us”), a South African rewards platform that allows users to earn virtual rewards by completing tasks such as playing games, quizzes, and viewing content.
We are committed to protecting your privacy in accordance with the Protection of Personal Information Act (POPIA). This policy explains how we collect, use, and safeguard your personal information.
2. Information We Collect
Personal Information:
- Full name
- South African ID number (for verification, fraud prevention, and compliance with POPIA)
Contact Information:
- Email address
- Phone number
Financial Information:
- Bank account details (for EFT withdrawals)
- Mobile number (for airtime/data payouts)
Device & Usage Data:
- Device ID and advertising ID (for fraud prevention and ad personalization)
- IP address and app activity (to track rewards and improve our services)
3. How We Use Your Information
- Create and manage your account
- Verify identity and prevent fraud, including duplicate accounts and bonus abuse
- Track rewards, coins, and activity
- Process EFT withdrawals, airtime, and data payouts
- Improve user experience and app functionality
- Provide customer support
- Comply with legal and regulatory obligations under POPIA
4. Rewards and Withdrawals
MonTree provides virtual rewards (coins and gems). These have no monetary value until successfully redeemed.
We do not guarantee income. Earnings depend on user activity, task availability, and compliance with our terms.
Withdrawals are reviewed to prevent fraud. Payouts may be delayed or withheld if fraudulent activity is suspected, including the use of fake ID numbers, automated bots, or policy violations.
5. Data Sharing
We do not sell your personal data. We share information only with:
- Payment providers (to process EFT, airtime, and data payouts)
- Advertising partners (such as Google AdMob and task providers) – these partners may collect device identifiers and IP addresses to serve ads
- Analytics providers (to understand app performance and usage)
- Legal authorities if required by law or to protect our rights
6. Your Rights (POPIA)
Under South Africa’s POPIA, you have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data (subject to legal retention requirements)
- Withdraw your consent at any time
- Lodge a complaint with the Information Regulator of South Africa
To exercise these rights, contact us at support@getmontree.com.
7. Account Deletion
You may delete your account and all associated personal data at any time:
- Within the app: Navigate to Profile > Settings > Delete Account
- By email: Send a request to support@getmontree.com from your registered email address
Upon account deletion, we will remove your personal information within 30 days, except where we are required to retain data for legal, tax, or fraud prevention purposes (e.g., transaction records may be retained for up to 5 years as required by South African financial regulations).
8. Security
We use encryption and secure systems to protect your data. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.
9. Children
MonTree is not intended for users under the age of 13. We do not knowingly collect personal information from children. If we become aware of such data, we will delete it promptly.
10. Changes to This Policy
We may update this policy from time to time. Material changes will be notified via the app or email. Continued use of the app after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this policy or your data, please contact us at:
Email: support@getmontree.com